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Living by the golden rule
Since Carolyn Renninger became c3controls' chairwoman 11 years ago after her husband, company founder Glenn Taylor, passed away, "Do unto others as you would have them do unto you" has become the company's unofficial motto. That attitude has kept employees' morale high and has enabled c3controls to more than quadruple in size during that time.
"We began as an entrepreneurial and compassionate company, and we remain one today despite our dramatic growth," says Renninger. "We pride ourselves on our exceptional concern for customers, and for each other."
Under Renninger's leadership, c3controls has emerged as an industry leader by doing things competitors don't, including: guaranteeing same-day shipping; providing lifetime product warranties; and supporting employees through enhanced training and guidance, such as continuing education, personal financial management counseling and family counseling. Renninger supports these programs because she regards employees as family.
"Product quality, service and price are just the tip of the iceberg with us," says Renninger. "We go the extra mile because teamwork and partnership are in our nature."
Renninger also believes it is the company's, and her, responsibility to continue to make the community a better place. She serves on the board of the Beaver County Pennsylvania Foundation, which supports entrepreneurial activities in the area west of Pittsburgh where c3controls is headquartered. Renninger is also active in the Beaver County Corporation for Economic Development, which converts abandoned industrial sites for commercial use, and serves on the Penn State-Beaver Advisory Board's Advancement & Development Committee.
"Our commitment to customers, employees and the community will enable us to grow steadily over the next decade," Renninger predicts. "Those obligations are extremely challenging, and they are also what make it so enjoyable to come to work every day."
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